Help

1-What is Nebu?

Nebu is a Video On Demand (VOD) application, specially designed for the Brazilian audience. Our priority is user experience, which is why we offer an easy-to-use app with well-organized content.

By connecting your personal cloud to the platform, you access all your preferred content, organized by genre, topic, awards, and more. Try Nebu and enjoy uninterrupted, ad-free viewing.

2- How do I install Nebu?

Nebu works on all Android devices. You can also use the app on your computer with an emulator. Download the app from Google Play Store or our official website to install.

3- How do I create a Nebu account?

You only need to create an account to start enjoying Nebu. Don't worry, it is 100% free. Simply click here and follow the instructions. You can also create an account by downloading our app and clicking on "Create account".

4- Does Nebu have a free trial?

Yes, Nebu is completely free for 7 days.

5- How do I activate my Nebu subscription?

Plans purchased through our app or official website do not require a recharge code. They are activated automatically as soon as the payment is processed. To start using the service immediately, simply log in to the NEBU app using the same account and password you used to subscribe.

1- How do I subscribe to a plan?

You can subscribe to a Nebu plan via our official website or directly in the app.

ON OUR WEBSITE

  1. Go to our website and click on ‘Buy Now’.
  2. Log in.
  3. Choose the plan you want.
  4. Select your preferred currency.
  5. Fill in the required information.
  6. Click “Subscribe now” to complete the process.

Your billing details will be displayed on the screen once the payment is completed. You’ll be able to check the status of your subscription on the page and receive a confirmation email. To start using the service immediately, simply log into the NEBU app using the same account and password you used to subscribe.

ON YOUR PHONE OR TABLET

  1. Open the app and go to “My Account.”
  2. Choose the plan you want to purchase on the Nebu website.
  3. Select your preferred currency.
  4. Fill in the required information.
  5. Click “Subscribe now” to complete the process.

Your billing details will be displayed on the screen once the payment is completed. You’ll be able to check the status of your subscription on the page and receive a confirmation email. The new validity period will be automatically added to your account.

ON YOUR TV

  1. Open the app and go to ‘Subscription’.
  2. Scan the QR code of your desired plan.
  3. Select your preferred currency.
  4. Fill in the required information.
  5. Click “Subscribe now” to complete the process.

Your billing details will be displayed on the screen once the payment is completed. You’ll be able to check the status of your subscription on the page and receive a confirmation email. The new validity period will be automatically added to your account.

2- How do I request a refund?

As stated in our Terms of Use, plan fees are non-refundable unless we are unable to provide the service. To request a refund due to an issue with the app, you can send us an image of the issue along with a description of what happened, so we can provide the necessary support and follow up on your request.

3- How do I cancel auto-renewal?

If you still wish to cancel your auto-renewal, follow these steps:

  1. Go to our website.
  2. Log in and go to ‘My Account’.
  3. Under the description of your current plan, you’ll find the option to cancel your subscription.
4- What payment methods are accepted?

Check the list below to see the payment methods accepted in Brazil:

  • Credit and debit card
  • Bank transfer
  • Bank slip
  • Pix
  • PayPal
5- How do I change my payment method?

If your current plan has automatic renewal and you’d like to use a different credit card, you first need to cancel your auto-renewal subscription. After your current plan expires, you can purchase a new plan using your preferred payment method.

  1. Go to our website.
  2. Log in and go to ‘My Account’.
  3. Under the description of your current plan, you’ll find the option to cancel your subscription.
6- How do I upgrade my plan?

If you are already subscribed to a plan, you can upgrade it through our website or directly in the app at any time. 

When upgrading to a higher-tier plan, you must pay the corresponding price and you will receive a full year of service. Any remaining valid days from your current plan will be converted and added to the new plan.

1- How do I reset or change my password?

To change your password, log in to your account on our website. Go to “Settings,” enter your current password, then your new password. Finally, click “Reset.” The new password will be required the next time you log in.

If you’ve forgotten your password, go to our website or open the app and click on “Forgot your password?” Then enter your email or phone number and follow the steps. You’ll receive a 4-digit code via email or SMS. Copy it and complete the reset. Remember to check both your inbox and your spam folder.

2- How do I add a cloud?

On your TV

  1. Open the Nebu app

  2. Go to My Cloud

  3. Click on + Add cloud

  4. Select the Add from internet option

  5. Click on any of the options below the search box

  6. Click on the official forum link.

The cloud will be automatically updated! Now you only have to watch!

On your mobile phone

  1. Open the Nebu app

  2. Vá em Nuvem

  3. Click on + Add cloud

  4. Select the Add from internet option

  5. Click on any of the options below the search box

  6. Click on the official forum link.

The cloud will be automatically updated! Now you only have to watch!

3- How do I manage my lists?

Favorites

To keep your favorites in one place, select the title you want and click the heart icon. You can see the full list in “Profile” > “Favorites.”

Watchlist

This list is for content you want to watch but isn’t available in your cloud yet. To keep a list of unavailable titles, select the one you want and click the bookmark icon. You can see the full list in “Profile” > “Watchlist.”

History

To delete your history, go to “My List.” Scroll to the end of “Continue Watching” and click “See more.” You can then remove specific items or clear the list entirely. Note that clearing your history will also remove viewing recommendations until you start watching new content.

1- How do I report an error?
  • ON MOBILE 

Choose between playback or subtitle issues and select the option that best describes your situation. If no suitable option is listed, you can describe the issue manually. Finally, click “Submit.” Note that subtitle services are currently provided only for original audio sources, and Nebu is not responsible for uploading content, as users sync their personal clouds to the platform.

  • ON TV

You can fill out the form below, or while in playback mode, go to “Report Problem” in the lower screen menu. Choose between playback or subtitle issues and select the option that best describes your situation. If no suitable option is listed, you can describe the issue manually. Finally, click “Submit.” Note that subtitle services are currently provided only for original audio sources, and Nebu is not responsible for uploading content, as users sync their personal clouds to the platform.

2- What to do if a specific title is not connected?

Nebu is not responsible for uploading content or verifying availability. Users sync their personal clouds, and the platform organizes content automatically. If a movie or series appears as “Not connected,” it means no user has uploaded the corresponding file to the cloud.

Once one of our users uploads the file to the cloud, you will immediately gain access to it. Unfortunately, since this does not depend on us, we cannot estimate when it will become available. If all content appears as “Not connected,” it means your cloud was not successfully added to the app.

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