Help

1- What is Nebu?

Nebu is a VOD (Video on Demand) application designed specifically for the Brazilian audience. Our priority is the user experience, which is why we offer an easy-to-use app with content organized in a practical way.

When you connect your personal cloud to the platform, you have access to all your preferred content, organized by genre, topic, awards, and other categories. Try Nebu and enjoy movies and series without interruptions and free of ads.

2- How to install Nebu?

Nebu is compatible with all Android devices. You can also access the app on your computer using an emulator. To install the application, first download it from the Google Play Store or directly from our official website.

3- How to create an account on Nebu?

To start enjoying Nebu, you first need to create an account. Don’t worry, it’s 100% free. Just click here and follow the instructions. You can also create an account by downloading our app and clicking on the “Create an account” option.

4- How to create an account on Nebu?

Yes, Nebu is completely free for 7 days.

5- How to activate the Nebu subscription?

Plans purchased through our app or official website do not require a recharge code; they are activated automatically as soon as the payment is processed. To start enjoying the service immediately, simply log in to the NEBU app using the same account and password you used to subscribe to your plan.

1- How to subscribe to a plan?

You can subscribe to a Nebu plan through our official website or directly via the app.

ON OUR WEBSITE

  1. Access our website and click on “Subscribe to a plan”.
  2. Log in.
  3. Choose the plan you want.
  4. Choose your preferred currency.
  5. Fill in the requested information.
  6. Click on “Subscribe now” to complete the process.

Your billing information will be displayed on the screen once the payment process is completed. You will be able to check the status of your subscription on the page, and you will also receive a confirmation email. To start enjoying the service immediately, simply log in to the NEBU app using the same account and password you used to subscribe to your plan.

ON YOUR CELL PHONE OR TABLET

  1. Open the app and go to “My account”.
  2. Choose the plan you want to access the Nebu website.
  3. Choose your preferred currency.
  4. Fill in the requested information.
  5. Click on “Subscribe now” to complete the process.

Your billing details will be shown on the screen once the payment process is finished. You’ll be able to check your subscription status on the page and will also receive a confirmation email. The new validity period will be automatically added to your account.

ON YOUR TV

  1. Open the app and go to “Subscription”.
  2. Scan the QR code of the plan you want.
  3. Choose your preferred currency.
  4. Fill in the requested information.
  5. Click on “Subscribe now” to complete the process.

Your billing information will be displayed on the screen once the payment process is completed. You will be able to check the status of your subscription on the page, and you will also receive a confirmation email. The new validity period will be automatically added to your account.

2- How to request a refund?

As stated in our Terms of Use, plan fees are non-refundable, unless we are unable to provide the service. To request a refund due to an issue with the app, you can send us an image of the problem along with a description of what happened so that we can provide the necessary support and follow up on your request.

3- How to cancel automatic renewal?

If you wish to cancel your automatic renewal, follow the steps below:

  1. Access our website.
  2. Log in and go to “My Account”.
  3. Under the description of your current plan, you will find the option to cancel your subscription.
4- What are the payment methods?

Check out the list below to find out which payment methods are accepted in Brazil:

  • Credit and debit cards
  • Bank transfer
  • Bank slip (Boleto bancário)
  • Pix
  • PayPal
5-How to change the payment method?

If your current plan has automatic renewal and you wish to pay with a different credit card, you first need to cancel your subscription with automatic renewal and, after your current plan expires, subscribe to a new plan using the new payment method.

  1. Access our website.
  2. Log in and go to “My Account”.
  3. Under the description of your current plan, you will find the option to cancel your subscription.
6- How to upgrade the plan?

If you are already a subscriber to a plan, there is an option to upgrade it on our website or directly from the app at any time.

When upgrading to a higher-level plan, you will need to pay the corresponding price for the plan, and then you will receive a full year of service validity. The remaining valid days of your current plan will be converted and added to the upgraded plan.

1- How to recover or change your password?

If you wish to change your password, simply log in to your account on our website. Go to “Settings”, enter your current password and then your new password. Finally, click on “Reset”. The new password will be required the next time you log in to your account.

If you forgot your password, simply access our website or open the app and click on “Forgot your password?”. Then enter your email or cell phone number and follow the steps. You will receive a 4-digit code by email or SMS, copy it and complete the process. Remember to check both your inbox and spam folder.

2- How to add a cloud?

On your TV

  1. Open the Nebu app

  2. Go to My Cloud

  3. Click on + Add cloud

  4. Select the option “Add from the internet”

  5. Click on any of the options below the search box.

  6. Click on the official forum link.

The cloud will be updated automatically! Now, you just have to watch.

On your mobile device

  1. Open the Nebu app

  2. Go to Cloud

  3. Click on + Add cloud

  4. Select the option “Add from the internet”

  5. Click on any of the options below the search box.

  6. Click on the official forum link.

The cloud will update automatically! Now, you just have to watch.

3- How to manage My Lists?

Favorites

If you want to keep your favorites in one place, select the title you want and then click the heart icon. You can view the complete list in “Profile” > “Favorites”.

I want to see

This list is used to select the content you want to watch that is not yet available in your cloud. If you want to have a list of content that is not yet connected, select the title you want and then click the bookmark icon. You can view the complete list in “Profile” > “I Want to Watch”.

History

If you want to delete your history, go to “My List”. Navigate to the end of “Continue Watching” and click “See more”. Then, you will have the option to delete a specific item from the list or empty it completely. Remember that when you delete the list, you will also remove the recommendations until you start watching something new.

1- How to report an error?
  • ON THE CELL PHONE

Choose between playback issues or subtitle issues and select the option that best describes your situation. If you don’t find a suitable option, you can manually explain the problem you’re facing. Finally, click “Send”. Remember that the subtitle service is currently only provided for original audio sources, and Nebu is not responsible for sending the content, as it is users who synchronize their personal clouds with the platform’s cloud.

  • ON THE TV

You can fill out the following form or, while in playback mode, access “Report problem” in the bottom menu of the screen. Choose between playback issues or subtitle issues and select the option that best describes your situation. If you don’t find a suitable option, you can manually explain the problem you’re facing. Finally, click “Send”. Remember that the subtitle service is currently only provided for original audio sources, and Nebu is not responsible for sending the content, as it is users who synchronize their personal clouds with the platform’s cloud.

2- What to do when a specific content is not connected?

Nebu is not responsible for sending content nor for verifying its availability. Users synchronize their personal clouds, and the platform automatically organizes their content. If a movie or series appears as “Not connected”, it means that none of our users have uploaded the corresponding file for that title to the cloud.

As soon as one of our users uploads the content to the cloud, you will have immediate access to it. Unfortunately, since this is not under our control, it is impossible to estimate when this will happen. If all content appears as “Not connected”, it means that you have not successfully added your cloud to the app.

Didn’t we resolve your question?